Customer Support
Quick guidance for sign-in, account, and app issues.
There are 10 questions, 4 payment methods and 1 contact channel.
First check which section your question falls into, then open the answer.
Quick guidance for sign-in, account, and app issues.
Passwords, device permissions and profile information are kept separate.
You can easily find the main steps even on older Android phones.
Bangladesh users often ask about four methods.
The main answers about deposits, profile match, and timing are
Transaction limits and steps are kept in one place.
Short answers about name match, verification, and time.
First read the Help Center, then determine whether your issue is login, deposit, or withdrawal.
Check your password, internet, and keyboard language; if incorrect, it can be fixed in 2 minutes.
The deposit page has steps; many Dhaka users will understand after seeing it once.
Keep mobile number, correct account name and transaction number to speed up verification.
Usually it's quick; during busy times it can take a little longer.
There are simple instructions about the app's settings, notifications, and device permissions.
Check the file name, permissions, and install steps; on some phones, once permissions are granted, it's enough.
If the same issue occurs twice, contact us; sending a screenshot speeds up the response.
During busy times the network can be slow; wait 1 minute without refreshing the page.
Newcomer Guide, Deposit Guide, and Withdraw Guide are all useful.
See the main information at a glance in this short list.
Minimum: ৳ 100
Maximum: ৳ 50,000
Time: 515 minutes
Minimum: ৳ 100
Maximum: ৳ 40,000
Time: 520 minutes
Minimum: ৳ 100
Maximum: ৳ 30,000
Time: 1025 minutes
Minimum: ৳ 500
Maximum: ৳ 100,000
Time: 1545 minutes
Question not received, contact us if so.
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